A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.


Customers who are consumers within the meaning of Directive 2011/83 / EU, have the right to withdraw within 14 days without giving any reason from their contract without giving any reason. The revocation period begins as soon as the customer or a third party named by him has taken over the goods. In the case of a purchase contract for several goods, the period of revocation begins as soon as the customer or a third party named by him has taken over the last part shipment, the last good or the last part. The day of the acquisition is not included in the maturity period. Saturdays, Sundays and public holidays are included in the calculation of the deadline. In order to safeguard the withdrawal period, the timely dispatch of the declaration of withdrawal or the return of the goods is sufficient. The information about the conditions and consequences of the revocation are given in the following revocation instruction:

Your right to return

You have the right to withdraw from this contract within fourteen days without giving any reason.

No right of withdrawal exists for:

  • Goods which by their nature are not suitable for return, which can spoil quickly or whose expiration date has been exceeded;
  • Goods made to customer specifications or clearly tailored to personal needs;
  • sealed goods which, for reasons of public health or hygiene, are not suitable for return and whose seal has been removed after delivery;
  • Goods that have been inseparably mixed with other goods due to their nature after delivery.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods or on which you or a third party named by you, not the carrier is, the last goods, the partial consignment or the last piece has taken possession or has. To exercise your right of withdrawal, you must contact us

c/o Rene Ulrich

8605 Kapfenberg, AT


by means of a clear statement (eg a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the return

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us.

For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have the goods immediately and in any case not later than fourteen days from the date on which you inform us of the cancellation of this contract to us (, Rene Ulrich, Richard-Wagner-Gasse 39, 8605 Kapfenberg, Austria) to be returned or handed over. The deadline is met if you send the goods before the expiry of the period of fourteen days. As a consumer, make your right of withdrawal to sec. 3 a) use, you have to bear the direct costs for the return of the goods, if the delivered commodity corresponds to the ordered and if the price of the returning object does not exceed an amount of 40.00 euros or if you pay at a higher price of the thing the consideration or a contractually agreed installment at the time of withdrawal have not yet provided.

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
– To :
– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– name of the consumer (s)
– address of the consumer (s)
– Signature of the consumer (s) (only when notified on paper)
– date


(*) Delete as appropriate.

Exclusion or premature termination of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely, if we have begun the execution of the contract only after you have given your explicit consent and at the same time have confirmed your knowledge of the fact that you lose your right of revocation with the beginning of the performance of the contract on our part. We point out that we can make the conclusion of the contract dependent on the aforementioned approval and confirmation.